Help/FAQ
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Accessing my TicketMaster - Match.com account by providing my username and password
Click on a question below to view the answer to that question.
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Q.
I forgot my username / password. Can you tell me what it is?
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I forgot my username / password. Can you tell me what it is?
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A.
No problem! Go here and provide us with your sign up information. Still need Help? Feel free to contact us.
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Q.
How do I change my username / password?
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How do I change my username / password?
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Simply edit the sign up information in your account settings.
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Q.
Why can’t my username be the same as my email address?
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Why can’t my username be the same as my email address?
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Your username is a unique word or phrase that you select; maybe it describes your personality or what you’re looking for in a match. Unlike your email address, your username does not correspond in any way to your identity outside the TicketMaster - Match.com community — ensuring that your anonymity is protected until you decide to reveal it.
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Q.
What is auto sign in?
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What is auto sign in?
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TicketMaster - Match.com’s auto sign in feature allows us to recognize you each time you visit our site — eliminating the need to request your username and password with each visit.
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How do I turn on / off auto sign in?
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How do I turn on / off auto sign in?
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You may turn on / off the feature at any time by visiting the auto sign in page under your account settings.
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Q.
If other people use my computer, what should I know about auto sign in?
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If other people use my computer, what should I know about auto sign in?
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If multiple people use your computer, be aware that they could use the auto sign in feature to access your account.
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What if I share my computer with a friend?
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What if I share my computer with a friend?
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If multiple people use your computer, be aware that enabling your Microsoft (Passport) or AOL (ScreenName) auto sign in feature could allow them access to your TicketMaster - Match.com account. You should consider disabling your Microsoft (Passport) or AOL (ScreenName) auto sign in feature if you’ve linked your TicketMaster - Match.com account.
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How do I update my sign up information?
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How do I update my sign up information?
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Visit your account settings and select Sign Up Information. This allows you to update your username, password, email address, gender and more.
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Q.
Why can’t my password be the same as my email address?
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Why can’t my password be the same as my email address?
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Your password is a unique word or phrase that you select. Unlike your email address, your password should not correspond in any way to your identity outside the TicketMaster - Match.com community - ensuring that your anonymity is protected until you decide to reveal it.
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Q.
I tried to sign in with my old username and password, but they no longer work. What can I do?
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I tried to sign in with my old username and password, but they no longer work. What can I do?
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If you think you accidentally entered the wrong password or have forgotten it, sign in again and click "Forgot your password?" to have your password emailed to you. Users whose accounts remain inactive for more than six months (with or without profiles) may be archived from our member database. In that case, try registering again with your old username and a new password. If your old username is not available, register with a new username and password to begin your search for someone special!
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