Help/FAQ
Cancel your subscription
Cancelling your subscription
Click on a question below to view the answer to that question.
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Q.
When will I stop being billed?
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When will I stop being billed?
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A.
When you cancel your subscription and turn off auto-renewal, your billing stops immediately. You will not be billed from that day forward, unless you reinstate your TicketMaster - Match.com subscription.
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Q.
How do I reinstate my subscription?
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How do I reinstate my subscription?
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Simply contact us, and we’ll help you reinstate your subscription.
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Q.
I subscribed to a 3-month package and have used only one month. If I resign, will I be refunded for the remaining two months?
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I subscribed to a 3-month package and have used only one month. If I resign, will I be refunded for the remaining two months?
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No, TicketMaster - Match.com does not pro-rate your subscription. If you resign after your first month, your subscription will remain active for the remainder of your initial term. During that time you’ll be able to send email and chat instantly one-on-one with other members.
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Q.
Will I still be able to send email and respond to other members if I cancel my subscription?
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Will I still be able to send email and respond to other members if I cancel my subscription?
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You will be able to send emails through the duration of your subscription. For example, if you subscribe for one month on February 1st and you cancel your subscription on February 15th of the same year, you will be able to send email until March 1st.
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Q.
Can I still sign in if I cancel my subscription?
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Can I still sign in if I cancel my subscription?
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Yes, of course. We welcome you to sign in even though you’ve cancelled your TicketMaster - Match.com subscription.
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Q.
What happens to my profile if I resign?
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What happens to my profile if I resign?
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When you resign your membership, we immediately hide your profile and photos from other members. Should you wish to reactivate your profile within 30 days, all you have to do is sign in and make your profile visible again.
When you resign only your subscription, your profile and photos remain visible until you decide to hide them.
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Q.
If I resign, will my profile appear when other members search for matches?
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If I resign, will my profile appear when other members search for matches?
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When you resign your membership, we immediately hide your profile and photos from other members. When this happens, your profile will not appear in any searches. Should you wish to reactivate your profile within 30 days, all you have to do is sign in and make your profile visible again.
When you resign only your subscription, your profile and photos remain visible and appear in all applicable searches.
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If I resign, will I still receive my TicketMaster - Match.com by Mail mutual matches?
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If I resign, will I still receive my TicketMaster - Match.com by Mail mutual matches?
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We will continue to send you mutual matches as long as you want — and as long as your profile remains active. If you no longer wish to receive TicketMaster - Match.com by Mail, simply visit your email options and turn it off.
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Q.
If I cancel my subscription, will my profile still show up when users run searches?
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If I cancel my subscription, will my profile still show up when users run searches?
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Yes. If you cancel only your subscription, your profile will appear as long as it is not hidden and members are conducting searches with criteria that match you.
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Q.
How do I cancel my subscription and stop auto-renewal from TicketMaster - Match.com?
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How do I cancel my subscription and stop auto-renewal from TicketMaster - Match.com?
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To cancel your membership, cancel your subscription, or turn off auto-renewal, visit your account settings and select Change/Cancel Membership.
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